FAQ's
Here are the answers to some of our customers' most frequently asked questions. If you can't find the answer you're looking for, please feel free to contact us.
What is Junk Away?
We are a full-service rubbish removal and recycling company. We haul away items that you no longer need, like renovation materials, construction debris, old sofas, mattresses etc.
What can you take away?
We are able to take away anything non-hazardous that two people can lift.
| What we do take: |
What we do NOT! take: |
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Furniture |
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Paints & oils |
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Appliances |
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Hazardous waste |
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Household garbage/clutter/junk |
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Asbestos |
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Construction waste |
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Propane or oil tanks |
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Office equipment |
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Chemicals |
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Yard waste/brush |
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Animal waste or carcasses |
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Patio furniture & BBQ’s |
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Liquids |
Why can't you give me an exact price before you arrive?
Pricing is based on volume and nature of the material. We can't give you an exact price until we are able to see your junk. We will book an appointment with you, and review the range of prices based on the amount of junk you tell us you have. Then our team will verify pricing on arrival.
When should I book an appointment?
Contact us as soon possible as time slots fill up quickly. Once you call or check out our site, we'll let you know the availability in your area.
Can you do the job for me if I am not on site?
Customers should be on site when we arrive. We call 15 to 30 minutes before arrival to let you know we are on the way. If you are unable to be on site, the drivers review pricing on arrival and call you for confirmation.
I really need this job done but it can only be after hours. Can you do that?
Contact us and we'll be happy to discuss your options. We offer convenient evening and weekend service
What do you do with the junk?
It depends what you have. We keep up to 60% of your junk out of our local landfill site by hand-sorting your items, recycling wherever possible, and donating some items to local charities.
Why can't you take hazardous materials?
Drivers and vehicles are not licensed to carry hazardous materials. Call your local recycling or waste management hotline for further assistance.
Why do you charge?
Our Teams do all the loading, clean up and take items to the local dump or recycle them. We are charged at the dump just as you would be.
Why would I use your service rather than a dumpster?
Two people come and do all the labour and cleanup. Dumpsters sit on your property and you have to do all the loading and cleanup yourself. You also pay for the entire dumpster no matter how much you fill. Also, Junk-Away is a much more eco-friendly option: our hand-sorting means more junk stays out of landfill.
How big are your trailers?
Our enclosed trailers are 10 ft. long x 6 ft. wide and 6 ft. tall = 360 cu. ft., or the equivalent of over four full-size pick-up truck loads.
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